Stay safe online. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. If we don’t get the requested kit back, then we may charge to replace it. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Account - Mobile. thanks. . Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. . Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. hello007007 Posts: 149 Forumite. The UK’s most popular channels, Catch Up services and built-in apps, in one place. We would like to show you a description here but the site won’t allow us. Virgin Phone Switchover. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. 2. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. . Joining in. Update: Steve the virgin media guy came today and took the router. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. We have also have a virgin media broadband and tv package and we have a hub 3. Back a step. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Hi, Just recently upgraded from Tivo 500GB box to TV360. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Available with M50 broadband or faster. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. If you're leaving Virgin Media, it will send you a postal. When can I - 5311065. 2 Kudos. This promotion means you won’t pay the usual setup fee of £35. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Please DM me and deal with this properly. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. The advantage of this would be less disruption to the property. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. is legally binding, which means that we are making promises to each other about the . wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. All our services will be set up so, once you’re in your. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. Typically, extenders are linked through a wired port using an Ethernet cable. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. My parents recently swapped their Tivo for a V6. Networking and WiFi. However, despite my attempt to request for the return kit to be deli. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Options. They said it should be 30 days to return so basically I have the entire month of Feb. Existing Virgin Media customers will have to pay a fee in order. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Options. Excludes broadband faults and broadband network outages. None of the links (book a date, contact us) work in the email. 554bn, inching up 0. We would like to show you a description here but the site won’t allow us. My Virgin Media App. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Go to Virgin Media support. . If you can get Quickstart, you can choose one of two delivery options. Virgin Mobile. Posted in QuickStart, set up and connections. . Switched On Families. That is 56 minutes notice of a possible pick up. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Your experience matters. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). That’s because while you're with us, you rent your kit, rather than own it. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Entertain me;. Account - Cable. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. When can - 5311065 - 2. Virgin Media Price Guides. Then, drop it off at a Yodel store. The tracking on Yodel says its still en-route. If we decide to do this, we’ll let you know. Virgin Broadband Box attached to house. Home Phone. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I had previously informed a virgin staff member about this via webchat but I still keep. hi. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. totally mixed up text, email and the human operators - don't understand the English language. Switched. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Sign out . I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. Hello. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Help with a refund for a bereaved account. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Networking and WiFi. . 3 hours ago. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Keep a hold of your receipt as this will have your tracking number on it to track your return online. If you need any help, please don't hesitate to let us know. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. I have left virgin and been contacted to return my kit. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Stream from Virgin Media. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. I have had some months ago left VM and asked for the kit to return my broadband equipment. Any returns emails are automated and will contain any equipment that you have registered to. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. After canceling your service, you need to return the Virgin media kit. however, I have a splitter with 4 connection. r. Returning. Step by step guide to installing your Virgin Media broadband and Hub 3. Options. However, I received a text message saying that I did not schedule a return yet. I'm sure they would have charged me if I was out when they arrived. Alternatively, contact CollectPlus for help sending your package. Currently equipment returns have been paused due to lockdown. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. on 05-03-2022 19:10. 3) Possibly illegal - as you are selling something you know is not yours to sell. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. We would like to show you a description here but the site won’t allow us. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Please, expect a private message from me here shortly, so I can have a further look and help out. so trying to explain anything to a human is. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media; My Virgin Media. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. Virgin has published guidance here . Add Sky Cinema. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. If you cancel your service, you will need to return your kit to Virgin Media. Account - Mobile. Go to solution. couldn't see where best to post this. Virgin Fibre Areas only. Browse Virgin Media Virgin Media Community. Options. on 28-11-2022 15:15. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. Up to 3 WiFi Pods if needed. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. We would like to show you a description here but the site won’t allow us. returns. We would like to show you a description here but the site won’t allow us. There was no label in the box but searches revealed that I could recycle via. Options. Virgin Media;. We would like to show you a description here but the site won’t allow us. . If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Returning a Stream Box. Missing components when returning box to Virgin Media. 0 Kudos Reply. in the box it gives you a returns label to post the old kit back. 28 December 2011 at 1:11PM. . so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. services. Working hard to help connect the nation, shop our offers and order online. This model should not be allowed, or at least there should be a way to connect to a VM. Then enter your email address, and click on email me my new label and follow the instructions. Home Phone. hello007007 Posts: 149 Forumite. No setup fee. Up to 3 WiFi Pods if needed. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. The kit was collected and I received email confirmation of the collection. They were not required to return it but were asked to recycle it correctly. This is not a full review yet – but a few early thoughts. Remember. uk with required details but have. In your Stream kit you’ll find everything you need to get the Stream box up and running. These include: Super Hub 2ACI have a very old TV box. Forum; Apps. My Virgin Media App. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. Security matters. Have been told that some customers have been charged when not returning equipment, however. We would like to show you a description here but the site won’t allow us. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. We would like to show you a description here but the site won’t allow us. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Each return kit is associated with specific equipment. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. It is important that you read and understand the full terms and. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. co. Hi, this is really on behalf of my 85 year old dad. Hi Yicheng, Thanks for coming back to me on this one. 34 and that this would be taken by direct debit. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . We would like to return it but we didn't a return box and now we are unsure what to do with it. For my surprise, in the package of the hub 5, was another package to return the hub 4. No, you can keep using the same phone you’ve always used. Virgin Media; My Virgin Media; Shop;. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Y’all are right to be suspicious though!Scroll down and click on create new label. phil55. In December, VM offered to upgrade to Hub 5, and I accepted it. but the box the tv360 and hub4 came in, you use to return the old kit. Have waited in all day kit not collected - 5223593. The webpage usually list which items need returning, however it doesn't at present. If we need to send you some new equipment or book an engineer. We would like to show you a description here but the site won’t allow us. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. 0 Kudos. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. SpeedWe would like to show you a description here but the site won’t allow us. 0 Kudos. Changes to Virgin Media prices 2023. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. Hi Kath, Thank you for your reply. Quickstart is the quickest and easiest way to setup our services. However, despite my attempt to request for the return kit to be deli. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. Joining in. Virgin Mobile. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Existing Virgin Media customers will have to pay a fee in order. Account - Cable. c. Each time promised either it will be collected by. Further exclusions & legal stuff apply. Many thanks - 534135327. Visit Virgin Media to find out more. byrnesv. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. 3. I left Virgin months ago and have arranged for my equipment to be collected. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. We would like to show you a description here but the site won’t allow us. All VM Shops in London have been closed (I wrongly thought i coul. Please can you confirm that the £40 c. QuickStart, set up and connections. Security matters. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. 0 once you have your Quickstart box. Manage Your Account. Select the correct HDMI input for your box. sorry if in wrong place. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. SpeedReturning your Virgin Media kit VirginMedia. Options. Return Valérie for free with Canada Post. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. It's at least 7 years old! We would love. Alternatively, visit virg. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Joining in. Labels: My Account; hub 3. Virgin collected my equipment early last year. They said it should be 30 days to return so basically I hav. Options. . Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. kit not collected . 3. Go to solution. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Sami93. Switched. I'm sick of waiting for these to be collected and they are gathering dust. correctly to the Virgin Media wall socket, please follow these instructions to get set up. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Just joined. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Get the Hub ready by connecting the wires. Also you might struggle TV wise. . But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Claim up to three (if needed) with our WiFi guarantee. Returning kit. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. We would like to show you a description here but the site won’t allow us. how to return your old kit. 5 months ago I was upgraded from Hub 3 to 5. 0 or iOS 12 or later mobile or tablet. Yup this is another completely broken VM process. So why should I not recyle them instead ??? (not a serious question, but I am interes. 4. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. We would like to show you a description here but the site won’t allow us. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Help returning Virgin media kit. We would like to show you a description here but the site won’t allow us. Tip Set up all of your kit within 12. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Been given my leaving date as 17th March. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. Browse Virgin Media Virgin Media Community. When you’re booking your move, let us know if you want to choose a new package for your new home. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Keep getting emails from virgin asking me to return old kit. You can order a pre-paid equipment returns packaging through our Return Kit page . Phone. Am a little weary that if we recycle the kit that we might get billed for not returning it. 3 weeks ago. A power adaptor to plug into the Stream box and a power socket at the wall. 0 or iOS 12 or later mobile or tablet. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. I have just received my returns packaging but I'm out of the country until mid December. You can find loads of helpful information on the Virgin Media support site. we never really used the tv box and I throw it away many months ago. correctly to the Virgin Media wall socket, please follow these instructions to get set up. 7K subscribers in the VirginMedia community. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. I second this . The first thing you notice is how small the Stream box is. If you possess a Virgin Media TV. . Virgin Media;. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Hi As22 👋 thank you for joining the thread. Back a step. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Stay safe online. After that it is up to VM and its contractors to ensure the kit is returned. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. on 31-01-2023 16:46. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Options. services. Please look out for the purple envelope in the top right of your scre. |. the enevolope they send is free. . Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. co. Networking and WiFi. Please could this be escalated to Virgin Media. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. we never really used the tv box and I throw it away many months ago. . I've been asked to return my previous Stream box after cancelling then reactivating the service. 35 minutes ago. but it doesn't work - 5285247. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Mobile. £8p/m extra or included with Gig1 or Volt. Although this question has appeared before the answers vary and I need definitive advice. As subject. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. 0 once you have your Quickstart box. I have also been reminded each. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. Thank you in. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Kind regards, Ilyas. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). We would like to show you a description here but the site won’t allow us. I am going to send you a private message. for the parcel you sent back? This is your proof that you sent it. The new fibre phone line is designed to work with the same phones as the old copper line. . isn't big enough to take th. v6.